FAQ

Who We Are

  • More about Sprout
    Catering to patients, families and staff, Sprout Gift Co. is truly the heartbeat of Jim Pattison Children’s Hospital. The store is a welcoming oasis for friends and family featuring the latest in unique, hand-picked merchandise, gifts, and personal items. All products have been selected from quality suppliers. Flowing through Jim Pattison Children’s Hospital Foundation, 100% of net proceeds stay in Saskatchewan and support priority needs at Jim Pattison Children’s Hospital and across our province.
  • Hours of operation
    Monday to Wednesday 10 a.m. – 7 p.m.
    Thursday and Friday 10 a.m. – 3 p.m.
    Saturday 11 a.m. to 4 p.m.
    Sunday and stat holidays – Closed
  • Location details
    Sprout Gift Co. is located within lobby area of Jim Pattison Children’s Hospital on the main floor. The hospital is located at 103 Hospital Drive  Saskatoon  SK
  • How we staff the store
    Sprout Gift Co. is staffed by one full-time Gift Shop Manager and part-time employees.

How to Get Involved

  • How to become a volunteer
    Are you interested in volunteering at Jim Pattison Children’s Hospital Foundation? It’s so easy to make a difference in the lives of Saskatchewan kids and families. To get involved, head to pattisonchildrens.ca and fill out the Volunteer Form HERE. Please note, as volunteers at Sprout Gift Co. who will handle money, work with sensitive and/or private material, and work around children, all volunteers must be 18-years of age or older and pass a criminal records check. You must be a Canadian citizen in order to require PRC. References and a level five English, written and spoken is also required.

Where Does My Money Go

  • What does my money go towards?
    100% of net proceeds stay in Saskatchewan and support urgent maternal and pediatric needs at Jim Pattison Children’s Hospital and across our province. Jim Pattison Children’s Hospital Foundation focuses on three critical fundraising priorities: equipment and technology enhancements, family-centred care, and research and innovation. Learn more about where your funds go.

 Patient Information

  • In hospital delivery is currently unavailable; however we are pleased to offer in store pick up for patient gift packages.  Orders can be placed online or by phone.
  • Can I send a small message with my gift?
    A Sprout gift tag is included to add a message with your gift.
  • What if the patient has allergies?
    If there are any patient allergies, please let us know and we will ensure the gift is appropriate and safe for the patient.

Delivery/Pickup Questions

  • Shipping costs
    Canada-wide shipping is now available at Sprout! Upon checkout online, your shipping total will be calculated according to Canada Post rates.
  • How long will my item be held for pickup?
    Unpaid items will be held until the end of day on the same day that the order was made. Items that have been paid for will be held for up to three days following purchase.

Product Questions

  • Are sale items final sale?
    Sale items will be final sale.
  • What happens if something is out of stock?
    If the item you are looking for is out of stock, please give our gift shop a call. Our gift shop staff can let you know when the item is expected to be back in stock or can help you find another item that would be a fitting substitute.
  • Do you have themed gift baskets?
    Yes, gift baskets for any age, occasion and budget can be created.

Payment Questions

  • Can I use an international credit card/billing address to place an order?
    Yes.
  • Can I use a prepaid or VISA gift card to pay?
    Yes.
  • What kind of payment methods are accepted online?
    VISA/MC/AMEX/PayPal are all accepted method of payments online.
  • What kind of payment methods are accepted in store?
    We accept cash, debit, VISA/MC/AMEX, Sprout gift certificates, Visa gift cards, Apple Pay and Google Pay.
  • What is your gift certificates policy?
    Sprout Gift Co. gift certificates do not have an expiry date and there are no fees associated with purchasing or using them. The gift certificates are single use only and cannot have additional funds added to them. There is an amount minimum of $10 for gift certificates.
  • What is your refund/replacement policy?
    We can issue a full refund for items purchased (original receipt required) with the exception of sale items and greeting cards.
  • Can I purchase over the phone?
    Yes, purchases can be made over the phone during regular business hours. Payments can be made with credit card only.

Vendor Questions

Interested in having your local product(s) sold at Sprout Gift Co? Fill out the Vendor Application form.

Contacting Us

  • Gift Shop
    Shauna Morgan, Manager
    t: 306.655.3052
    e: giftshop@pattisonchildrens.ca
  • Foundation Contact Information
    Jim Pattison Children’s Hospital Foundation
    1-345 Third Avenue South
    Saskatoon, SK S7K 1M6 p: 306.931.4887
    t: 1.888.808.5437
    e: info@pattisonchildrens.ca
    w: pattisonchildrens.ca